Privacy Policy

This Privacy Policy applies to BikMedia (com.bikmedianewapp.vr) operated by BikMedia.

1. Information We Collect

We collect several types of information to provide and improve our Services:

1.1 Information You Provide

• Account Information: Username, email address, phone number, profile picture, gender, date of birth, and any other data you choose to share.
• User Content: Videos, images, comments, messages, and other content you upload or create within the app.
• Payment Information: If you purchase coins or make other transactions, we collect necessary payment details via secure third-party payment processors (we do not store full payment card details).
• Customer Support: Information you provide when contacting us for help.

1.2 Automatically Collected Information

• Device Information: Device model, operating system, app version, unique device identifiers.
• Usage Data: Log data, app activity, pages visited, time spent, and features used (e.g., video watching, live streaming, voice rooms).
• Location Data: With your permission, we may collect approximate or precise location data.
• Cookies & Similar Technologies: We may use cookies or local storage to improve user experience and remember preferences.

2. How We Use Your Information

• Provide, operate, and improve our services and user experience.
• Personalize your feed and recommendations.
• Enable social interactions like following, commenting, chatting, or joining voice/live rooms.
• Process payments and manage your coin balance or recharge transactions.
• Detect, prevent, and respond to fraud, abuse, or illegal activities.
• Enforce our Terms of Service.
• Communicate with you about updates, new features, or promotions.
• Comply with legal obligations.

3. How We Share Your Information

• With Other Users: Content you post (videos, live sessions, profile data) may be publicly visible.
• With Service Providers: Trusted third parties that help us operate the app, process payments, analyze data, and deliver advertisements.
• With Law Enforcement: When required by law or to protect our rights and users’ safety.
• In Business Transfers: If BikMedia merges, sells assets, or undergoes acquisition, your information may be transferred.

We never sell your personal data to third parties.

4. Advertising and Analytics

We may display ads through third-party ad networks (such as Google AdMob, Facebook Audience Network, etc.) which may collect anonymized usage data to show relevant ads. Analytics tools (like Firebase Analytics) help us understand app usage and improve performance.

5. Data Retention

We retain your information for as long as your account is active or as necessary to provide our services. You may delete your account at any time, and we will delete or anonymize your personal data as required by law.

6. Security

We use reasonable organizational and technical measures to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure — you use the Services at your own risk.

7. Your Rights and Choices

Depending on your region, you may have the right to:

• Access and correct your personal data.
• Request deletion of your account.
• Withdraw consent for certain data processing.
• Opt out of marketing communications.

You can exercise these rights by contacting us at team@bikmedia.com.

8. Child Safety & Published Standards

We are committed to protecting the safety of children who use our app. We maintain a zero-tolerance policy against Child Sexual Abuse and Exploitation (CSAE).

For complete details on our child safety standards, prohibited conduct, reporting mechanisms, and enforcement actions, please review our Child Safety & Acceptable Use Policy.

9. Safety and Prohibited Content

We have a strict zero-tolerance policy for any form of sexual content, exploitation, or abuse, especially involving minors.

Users are strictly prohibited from:

• Sharing or creating sexually explicit or pornographic content.
• Engaging in or promoting sexual exploitation, abuse, or inappropriate behavior.
• Uploading, streaming, or distributing any content involving minors in a sexual or suggestive manner.
• Harassment, bullying, or any harmful behavior toward other users.

We strictly prohibit any Child Sexual Abuse Material (CSAM) on our platform.

If we become aware of such content, we will take immediate action, including content removal, account suspension or permanent banning, and reporting to relevant law enforcement or child protection authorities as required by applicable laws.

We comply with all applicable child safety laws and regulations.

We actively monitor and moderate content using both automated systems and manual review to ensure a safe environment for all users.

Users can report any inappropriate or suspicious content directly through the in-app reporting system or by contacting us via email:

📧 team@bikmedia.com

This email serves as our official point of contact for safety concerns, including child protection and enforcement communications.

10. International Data Transfers

Your information may be transferred to and processed in other countries where data protection laws may differ. By using our Services, you consent to such transfers in accordance with this Privacy Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users by updating the “Last Updated” date or through an in-app notice.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 team@bikmedia.com

13. Complaints and Reports

If you believe any content violates our policies or is inappropriate, you can report it through the in-app reporting system.

You can also contact us directly via email for any complaints, abuse reports, or safety concerns:

📧 team@bikmedia.com

We review all reports and take appropriate action, including content removal, account suspension, or legal reporting if necessary.